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Communication skills are more important than ever in having a good outcome with clients, coworkers, and family members. There’s a saying that you hear from time to time…”Your client doesn’t care how much you know until he knows how much you care.” But even more important is this one: “They don’t remember what you say; they remember how you make

There seems to be a pattern in a veterinarian’s development. First is the wide eyed “Holy shit! It’s just me here, taking care of this” phase, when the older veterinarians are the lifeline of the newbie day and night. This phase is generally pretty short. Then a more comfortable, “I’ve got this!” phase sets in, when the phone calls are

Every now and then it is good to be reminded of the predicament that our clients are frequently in. They have a sick or injured family member or valuable athlete and teammate, and they need to decide where to seek treatment. One option is to ask their primary veterinarian for a recommendation, and in fact, this is most often what